Billing
FAQs
Who submits my claim to the insurance company?
St. Elizabeth’s Hospital submits claims directly to insurance carriers for services rendered. If we are unable to obtain sufficient information regarding a patient’s insurance coverage, it is the patient’s responsibility to ensure that the claim is processed and appropriate benefits are paid by the insurance company in a timely manner.
When can I expect to receive a bill? Why was a sent a statement when my insurance company is supposed to pay my bill?
If you have health insurance: We will send you a bill after we have billed your insurer and received a response from them. Your payment is due to us 30 days after the bill is sent to you. If your insurance company does not pay within 90 days of receiving our bill, you may receive a statement stating that fact. As the patient, it is ultimately your responsibility to ensure your bill is paid. If you receive a statement from us, it may be helpful to contact your insurance company and ask why payment has not been made.
If you do not have health insurance: We will send you a bill shortly after your discharge. Your payment is due 30 days later, unless you have made other arrangements with us.
Why did I receive more than one bill?
Hospital services are billed separately from professional physician charges. You may, therefore, receive separate bills from the physicians who serve you, such as your emergency room physician, anesthesiologist, radiologist, etc. If you have questions regarding a bill from a provider other than the hospital, we ask that you contact that provider directly.
I believe a charge on my bill is in error. How can I have this charge removed?
Determine who sent you the bill and then contact that office to discuss the charge.
How can I pay my bill?
St. Elizabeth’s offers multiple payment methods. We accept cash, check, money order or most major credit cards. If you choose to pay in cash, please pay in person, and include the patient’s name and account number with your payment.
Phone
Call the number on you billing statement or letter to pay by credit card.Mail/In Person
Mail or bring your check or credit card information to:St. Elizabeth’s Hospital
Patients Account Department
111 South Third Street
Belleville, IL 62220-1998
Account Assistance
If you have questions regarding your visit or need assistance with your hospital account, contact the Patient Accounts Department at 618.234.8600.
HSHS
